Suzy
Your Smart Email Assistant That Drafts — Never Sends
Suzy drafts high-quality customer replies in seconds using your Shopify order data, tracking links, and customer history — but never sends them for you. Every message stays in your hands, ready to review, edit, and approve.
See Suzy in Action
Watch how quickly you can clear your support queue
Powering the world's fastest-growing brands
Set Up in Under 5 Minutes
Connect Gmail or Outlook and start every customer reply with a store-aware draft you can review, edit, and send yourself — fast, accurate, and always in your control
Email Integration
Connect your Gmail or Outlook account with one click. Suzy detects customer emails, pulls in Shopify data, and drafts a reply for you to review — never sending on its own.
Gmail
OutlookShopify Data Sync
Automatically syncs customer data and order history in real-time.
AI-Powered Draft Management
Suzy drafts context-aware replies using real-time Shopify data and your brand voice — but never sends them for you. Every message stays in your hands, ready to review, edit, and approve before you hit send.
Brand Knowledge Base
Teach Suzy about your brand identity, policies, and FAQs. Even scrape your website to auto-populate!
Clear Your Support Queue in Half the Time
Suzy eliminates the endless tab-switching that slows down customer support. Instead of manually searching for order numbers, tracking statuses, or customer history, Suzy instantly analyzes emails and cross-references them with live Shopify data.
- Reduce email response time from hours to minutes
- Handle 10x more emails without hiring support staff
- Up and running in under 5 minutes
Stay in Control While Saving Hours
Designed to keep you in the driver's seat, Suzy never auto-replies. It simply tees up the perfect draft for your review, complete with tracking links and order details. You review and approve all responses while maintaining 100% control over your brand voice.
- AI learns your brand voice and policies
- Review and approve all responses before sending
- Much more affordable than hiring support staff
How We're Different
Suzy drafts every reply, but you always have the final say — no new software to learn, no complex setup required
Seamless Integration
Works directly within Gmail and Outlook, no need to switch apps.
Shopify Data Integration
Pulls live order and customer information from Shopify for accurate, context-aware responses.
Drafts Only — Never Sends
Suzy drafts every reply, but never sends on your behalf. Every message stays in your hands to review, edit, and approve.
Ready in Under 5 Minutes
Install from the Shopify App Store, connect Gmail or Outlook, and start drafting — all in under 5 minutes.
Use the Email Client You Already Love
There's no new software to learn, no new interface to master—just your familiar inbox, enhanced with powerful Shopify data.
Save Hours Instantly
Start saving time from day one with no complex setup or training required.
Privacy & Security First
We take data protection seriously. Your trust is our top priority, and we've built Suzy with industry-leading security standards from the ground up.
Complete Data Deletion
When you uninstall Suzy, all your data is permanently deleted from our systems—no exceptions, no retention. Your information leaves when you do.
Your Data is Never Sold
We will never sell, share, or monetize your customer data. Ever. Your information is yours alone, and we're committed to keeping it that way.
Zero AI Training on Your Data
Your customer conversations and data are never used to train AI models. We use AI to serve you, not the other way around.
Enterprise-Grade Encryption
All data is encrypted in transit and at rest. We only access the minimum information necessary to deliver our service—nothing more.
Certified & Compliant
Built to meet the highest industry standards
Simple, Transparent Pricing
Choose the plan that fits your business size
Free
- 250 credits (up to 40 replies)
- Store and order-aware context
- Gmail & Outlook Integration
- Standard Customer Support
Premium
- 5,000 credits (up to 750 replies)
- Store and order-aware context
- Gmail & Outlook Integration
- Priority Customer Support
- Remove Suzy branding
Pro
- 18,000 credits (up to 2700 replies)
- Store and order-aware context
- Gmail & Outlook Integration
- Priority Customer Support
- Remove Suzy branding
Get Notified When We Launch
Be the first to try the smart email assistant that drafts high-quality replies — but never sends without you.
Join our waitlist for early access. Set up in under 5 minutes and keep every customer reply in your control.